How do I return an item?
Returns within 45 days from date of purchase may be returned directly to us. To return a product you must first obtain a Return Merchandise Authorization (RMA) number. Simply email us at email@example.com with the product name, order number and issue and one of our product specialists will assist you. If the issue cannot be resolved we will supply you an RMA number. The RMA number is usually part of the return address however if it is not the RMA must be written legibly on the outside of the package. If the return is a multiple box shipment the RMA number must be marked on all packages returned. Miccus, Inc. will not accept returns without prior authorization. Unauthorized or Unmarked returns will not be honored and may be refused upon receipt and/or shipped back at the customer’s expense.
All product(s) must be returned as originally received; this includes the original packaging, manuals, cables and any other bundled accessories and a copy of the order receipt/packing slip. Returns must be packaged appropriately as to minimize any damage during transit. Product(s) damaged during return shipment will invalidate both the warranty and RMA and will be returned to the customer at the customer’s expense. Shipments that are refused without authorization, or that are returned due to an invalid address, may be subject to a 15% Return Fee plus applicable shipping fees. Damaged items or missing parts / accessories not as advertised must be reported within 7 business days of receipt of product. Shipping fees and/or Return shipping costs are not refundable and are the sole responsibility of the customer.
After 45 days products needing repair or warranty require contact with firstname.lastname@example.org to obtain a warranty RMA.
All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available at the time of return, Miccus Inc. will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value within 7 to 14 business days. If none of these options are available we will refund the customer’s account at the current market value of the received product(s).
Miccus, Inc. will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells. In most cases the product descriptions, compatibility and specifications can be reasonably assured however it can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore inherently "defective".
In the event a product is listed with an error in pricing or incorrect content, Miccus, Inc. shall have the right to refuse or cancel any order whether or not the order has been confirmed and credit card charged. In the event that a credit card has already been charged we will issue a refund to the credit card account in the amount of the charge.
Miccus, Inc. does not offer price protection as prices may change at any time without notice.