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F.A.Qs

 

General Questions

Q. What is Bluetooth?

Bluetooth is a wireless protocol for exchanging data over short distances from fixed and mobile devices.

Bluetooth technology allows mobile phones, computers, Personal Digital Assistants (PDA's), printers, and speakers to be easily connected to one another without wires.

Bluetooth technology can handle both data and voice transmissions at the same time. For instance, you could enjoy a hands-free chat on your mobile phone while sending a document wirelessly to a Bluetooth enabled printer or fax machine.

Bluetooth communicates on a frequency of 2.45 gigahertz, which has been dedicated by international agreement for use by industrial, scientific and medical devices (ISM) only. A number of devices that you may already use take advantage of this same radio-frequency band such as, baby monitors, garage-door openers and cordless phones.

Q. What are Bluetooth Profiles and how are they used?

A profile is a complete definition of how a product manufacturer can implement Bluetooth wireless technology in a particular usage case. To put it simply, profiles are the "services" offered by a devices. For two devices to connect to complete a user task, both devices must implement a common profile.

Q. What is the Bluetooth pairing (sometimes referred to as bonding) process?

The pairing process is used to establish a link between devices and, in most cases, will allow devices to automatically "remember" one another during subsequent uses. All Bluetooth devices must go through a pairing process to establish a connection before their first use. The paring process can take between ten seconds and several minutes, depending on the device. Miccus products include LED indicator lights that signal the user when successful pairing has occurred.

Q. What are the transmission ranges of Bluetooth wireless devices?

A class 1 Bluetooth wireless device has a transmission range of 328 feet (100 meters) within a line of sight, but will vary depending on the surrounding conditions. A class 2 Bluetooth device has a range of approximately 33 feet (10 meters) and a class 3 has a range of about 10 feet (3 meters). Communication range may differ for the following reasons: walls or other obstacles are located between the devices, Radio Frequency (RF) interference is present, environmental conditions, and the type of software being used, if applicable.

Q. Are different brands of Bluetooth products compatible?

Yes. Bluetooth manufacturers are required to make their Bluetooth products compatible with all other Bluetooth devices; else the products are not allowed to display the Bluetooth logo.

Q. Is it necessary to pair devices with each use?

Pairing is required only when connecting two devices for the first time, as the devices should recognize each other automatically during subsequent connections.

You will have to complete the pairing process again if the pairing information is deleted or corrupted. This can happen under the following circumstances:

  • Pairing information is deleted after device maintenance
  • The unit is paired with nine or more devices

If a device you have already paired cannot be connected, pair the device again.

Q. What is my Bluetooth passcode?

A passcode (sometimes called a passkey or pairing code) is a number that associates one Bluetooth enabled device with another. For security reasons, most Bluetooth enabled devices require you to use a passcode.

Note: Miccus accessories use the default passcode "0000".

Q. Why does the sound skip or the playback speed change during Bluetooth wireless communication?

The sound may skip or the playback speed may change if a device that generates electromagnetic radiation is nearby. Wireless LANs, microwave ovens and other Bluetooth devices are some examples of devices that generate electromagnetic radiation. Move away from any sources that may be interfering with the communication of your devices.

Q. Why is my Bluetooth connection dropping?

There are several factors that could be leading to a dropped Bluetooth connection:

  • Ensure that you are wearing or positioning the accessory in the appropriate way. If the current location continues to result in a dropped connection, try changing the position of the device. Check your user guide for complete details on proper positioning.
  • If you have the device in your pocket or bag, an alternative mode of transportation is to use a carry case or arm band to prevent dropped connections.
  • Ensure that the transmitter and receiver are fully charged. Poor battery life on either could impact performance and cause a dropped connection.
  • If you are using the device indoors, other wireless equipment, such as wireless internet, cordless phones or monitors that operate on the 2.45 GHZ frequency may cause interference and contribute to a dropped connection.
  • If you are using the device outdoors, the Bluetooth signal may be affected by environmental conditions.
  • Keep metal objects, such as keys or coins, away from the device and accessory to avoid interference.

If none of the above corrects the issue, attempt to delete the current Bluetooth partnership and reconnect the Bluetooth accessory. Please see your manufacturer's instruction manual for how to delete the existing Bluetooth partnership.

Q. Are miccus products available in stores?

Currently miccus products are available online only. Products can be purchased from these online stores:

BluBridge auto-talk Information

Resources

download BluBridge auto-talk User Manual
download BluBridge auto-talk Product Sheet

Q. How do I know that a connection has been established?

The Bluetooth signal LED light on miccus devices will blink rapidly when the device is ready to pair. Once pairing has occurred, the LED will pulse slowly, indicting a Bluetooth connection.

Q. Are the Miccus BluBridge products compatible with my cell phone?

Miccus BluBridge products follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your cell phone's specifications to see if it follows the Bluetooth standard. Products using different versions of the Bluetooth standard also work together. Later versions of Bluetooth are backward-compatible with previous versions, meaning that features and specifications of Bluetooth communication will always revert to the oldest version in use.

Q. How do I know if my phone supports Stereo Bluetooth?

Most newer phones include the A2DP stereo Bluetooth protocol with the exception of iPhones. To check to see if your phone is A2DP capable, please see the following URL: http://direct.motorola.com/hellomoto/a2dp/a2dp.asp

Q. The BluBridge auto-talk is draining my cell phone's battery. What can I do?

If while using the auto-talk your cell phone loses battery power quickly, try searching the phone manufacturer's website for software updates. These updated may help the phone better utilize battery life. 

Q. The auto-talk is not turning on. What should I do?

If the auto-talk is not turning on, first try:

1) Recharging the device fully via USB power cord. The LED should turn off when charging is complete.
2) Once fully charged, press and hold the power button for up to 7 seconds. The Red LED should turn on and flash.
If it does, this means that the boot-up sequence is working and that the auto-talk's voice prompt may be turned off.
If there is no LED activity during start-up, then the unit may be damaged.

(to power off: release the power button and then press and hold for 3 seconds;  Red LED will flash on/off)

3) To restore voice prompt, you must pair the auto-talk with your mobile phone.
Put the auto-talk in pairing mode by holding the power button for 5 seconds. The Red LED will begin flashing.
On your mobile phone, go to the Bluetooth settings and select "BluBridge auto-talk" from the list of devices. Next, if prompted, enter paring code "0000."
The auto-talk and mobile phone should be connected.
4) Once paired, to restore audible voice prompt, press the VOL + button for 3 seconds until the orange LED flashes 3 times, then release. You should hear a voice greeting.

Q. My iPhone will not pair with the auto-talk.

To correct problems with the iPhone pairing with the auto-talk, make sure the auto-talk has been fully charged via the USB power cord. Charge the iPhone completely as well. Delete the auto-talk from the list of Bluetooth devices on the iPhone if it is there. Turn off the auto-talk and begin the pairing process again.

Q. I'm having trouble turning the auto-talk on.

To turn the auto-talk on, especially for the first use, make sure it is fully charged via the USB power cord. Press and hold the on button for up to 30 seconds to allow the auto-talk to register the command. 

Technical Support

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