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|About Miccus® Home RTX|
|Can I pair two Home RTX units with each other?|
|Yes. One Miccus Home RTX unit can be easily paired with another in TX (transmitter) and RX (receiver) modes respectively.|
|How come I have trouble powering off my Home RTX in TX (transmit) mode?|
|Due to a rare chipset compatibility issue, some customers have complained they can't power off the Home RTX in TX (transmit) mode. While Miccus has no control over the Bluetooth® chipset other companies choose to build into devices, testing has revealed a best practice for addressing this issue:
|How do I pair my Home RTX with a Bluetooth® receiving device?|
|Use the following steps to pair your home RTX with an A2DP Bluetooth® Profile compatible receiving device:
|How do I pair my Home RTX with a Bluetooth® transmitting device?|
|Use the following steps to pair your home RTX with an A2DP Bluetooth® Profile compatible transmitting device:
|How do I pair two Home RTX units with each other?|
The procedure for pairing 2 RTX units together requires that you apply the owner's manual instructions for TX (transmitting) pairing to one RTX and RX (receiving) pairing to the other RTX. While these instructions are not printed verbatim in the owner's manual, if you follow the procedure in the manual, you should end up with the same results.
To get an extra boost in signal range, two Miccus Home RTX units can be paired with each other. Before pairing, make sure all devices you’ve paired with your home RTX units have been powered off or Bluetooth disabled. Disconnect both RTX units from USB power for 20 seconds or more to reset RTX memory. Then reconnect the units to USB power.
Once the pairing is complete one of the RTX units can be shut down, disconnected from power, and moved to the desired use location. The other RTX must be left plugged into power in order to remember its pairing with the moved RTX. Once moved, connected and ready for use, make sure both RTX units are powered on; they should reconnected automatically.
|How long do I need to wait before the Miccus Home RTX sees my device and completes a pairing?|
|On average, it takes the Miccus Home RTX between 10-40 seconds to pair with other A2DP Bluetooth® profile compatible devices. It can take the RTX as long as 60 seconds to see and pair with other A2DP Bluetooth® Profile compatible devices.|
|How long does it take for the RTX to pair in TX mode?|
|The Home RTX can pair in as little as 20 seconds or less in TX mode; depending on the device you're pairing with, the Home RTX can take as long as 1-2 minutes for a confirmed pairing.|
|How many devices at a time can be paired with the Miccus® Home RTX?|
|The Miccus® Home RTX can pair with only one other Bluetooth® device at a time.|
|How many pairings will my Home RTX remember?|
|The Home RTX will remember one pairing at a time. Once paired the Home RTX can be turned on and off and still remember the pairing. Because the Home RTX does not have an internal battery, once it is removed from power its memory will be reset and the Home RTX will require a re-pairing.|
|I'm having a difficult time seeing the indicator lights, is something wrong with my Home RTX Mini?|
|The Miccus Home RTX Mini ships with a protective sticker over the indicator lights on the front panel of the unit. As per the owner's manual, please remove the sticker before use.
|I'm having trouble pairing my Miccus Home RTX in TX mode, what do I do?|
If you’re RTX automatically engages TX pairing mode when you power it on, and you're having trouble pairing your Home RTX with Bluetooth® receiver units, please use the following procedure:
Please send any additional questions to firstname.lastname@example.org
|I'm using my Home RTX Mini in transmit mode, and it is connected with an optical audio source but I'm not hearing any audio. Why?|
|1) Check to make sure your audio source optical cable is connected to the Optical input on the back of the Home RTX Mini.
2) In order to hear audio, the right audio source must be selected. On the front of the RTX Mini there are 2 audio source indicator lights. Once paired, you may select either "Optical" or "Aux" as the audio source. If your audio source is "Optical" and the indicator light is set to "Aux", select "Optical" by pushing the multi-function slider switch all the way to the right, and releasing it.
|If I'm using my Home RTX in RX (receiving) mode, it makes a beeping noise when I walk out of receiving Range. Is there something wrong with my RTX?|
|When using the Home RTX in RX (receiving) mode, it will intermittently beep if the transmitting device (i.e. phone, tablet, computer, etc) is moved out of the RTX's receiving range. This feature cannot be disabled.|
|Is the Miccus Home RTX compatible with all brands of Bluetooth® equipped hearing aids?|
|The Miccus Home RTX has been known to work well with Oticon brand hearing aids. The Miccus Home RTX has had compatibility issues with other hearing aid brands; it is recommended that all users of hearing aids consult with customer support before purchasing the RTX for use with hearing aids: email@example.com, live phone support Monday-Friday 11am-4pm EST 616-604-4449.|
|My bluetooth headphones feature the APT-X Low Latency codec, but I tried them with the Miccus Home RTX Mini and I'm still experiencing lip sync delay.|
|The Miccus Home RTX Mini features the following 3 Bluetooth codecs: SBC, APT-X, and APT-X Low Latency. Your headphones have likely paired to the Home RTX Mini in SBC or APT-X. As per your device specific owner's manual, reset your headphones and make sure they are fully charged. Do a "Factory Reset" on the Home RTX Mini (owner's manual page 10), then pair the RTX Mini and your headphones for use. Click here to link to the Home RTX Mini Owner's Manual.|
|My Home RTX sounds like it's distorting. Why?|
|The Home RTX may distort if you're feeding audio to the RTX directly from your stereo components; it was not designed to receive audio this way. Use a headphone jack, or a stereo auxiliary output to feed the RTX an audio signal. Standard consumer line level is rated + or - 4dB, and the RTX is rated + or -6dB. On paper, all stereo AUX outputs should feed the RTX a clean, clear audio signal. Even so, some customers have reported a distorted signal when using an auxiliary output from their home stereo receiver. In such cases, Miccus Inc. recommends purchasing a line level controller.
|My stereo's speaker outputs use RCA connectors. Can I connect these to the "TX Audio In" on the back of the Home RTX?|
|The Home RTX is designed to receive a signal from your stereo's auxiliary output (RCA) or your stereo's headphone output (3.5mm). Both types of outputs will feed the RTX the necessary level of audio for proper operation referred to as "line level". Though not as common, some stereo manufacturers do use RCA connectors for connecting speakers to a stereo receiver. DO NOT use RCA speaker outputs to feed the RTX "TX Audio In" an audio signal. Speaker outputs are not "line level" and may damage the RTX.
|The Home RTX user manual instructs me to press and hold the TX button for several seconds, then to release it to engage TX pairing mode. I am unable to get my RTX to go into TX pairing mode using these instructions. Why?|
|The new procedure for getting your Miccus Home RTX into TX pairing mode is to double press the TX button quickly (press and release the TX button two times quickly). When in pairing mode the RTX indicator lights should be blinking quickly between red and blue. The Home RTX manual will be corrected upon next printing.
|What digital communication protocol(s) does the Miccus Home RTX Mini support?|
|Both Dolby Digital and PCM digital communication protocols have been carefully tested with major television makes and models and have been verified to work with the Home RTX Mini. If you are having difficulty getting your television to send optical audio to the the Home RTX Mini, be sure to check your television's audio output options by selecting the digital or TOSLINK output and choose the proper digital communication protocol: either PCM or Dolby Digital.
|What is the function of the Home RTX power button?|
|The power button (center button) on the Miccus Home RTX is used for both powering on and powering off the RTX. To turn the RTX on, press and hold the RTX's center button for roughly 3 seconds until the indicator light comes on. To turn the RTX off, press and hold the center button for roughly 3 seconds until the indicator light turns off.|
|When I turn the RTX Mini on, the blue "M" flashes, but it doesn't pair with my headphones.|
|When powering on the Miccus Home RTX Mini, the blue "M" indicator light flashes once every 2-3 seconds indicating it is in standby mode. To place the RTX Mini into pairing mode, push the multi-function slider all the to the right and hold for 3 seconds until the blue "m" begins blinking on and off rapidly (roughly 4 times per second). Once paired, the blue "m" indicator will be lit a solid blue.
|Will my Home RTX operate as both a transmitter and a receiver at the same time?|
|Though the Home RTX is both a Bluetooth® transmitter and a Bluetooth® receiver, it can only operate as one or the other. The Home RTX is not designed to receive and transmit at the same time.|
|Will my previously paired Home RTX units reconnect if one is disconnected from power?|
|Yes. If you own two previously paired Home RTX units, as long as one of them remains plugged in, they should reconnect with each other when both have power and both units are turned on. If, however, both units are unplugged, they will need to be re-paired.|
|My Home RTX has low range or connection problems.|
|We have discovered that some of the recent Miccus Home RTX units have shipped with the wrong type of antenna connector. Please check your antenna connector for the center male pin, this is a small copper pin that sticks out about 1/4" from of the center of the antenna. If your antenna is missing the center pin then please email us at firstname.lastname@example.org for a free replacement.|
|My Home RTX is noisy or it is buzzing.|
The Miccus Home RTX is a high powered transmitter and receiver, and it may cause radio interference with your stereo amplifier. Try moving the Home RTX away from your audio amplifier.
The Miccus Home RTX can be powered from your computer's USB port. Should you choose to use your computer as the USB power source for your Home RTX, you may experience interference noise in your audio stream. For a number of reasons, NOT ALL USB SOURCES PROVIDE CLEAN POWER. Try using a different USB port for power or use the suppled AC to USB wall adapter.